Counselling and Support

The vast majority of people enjoy gambling and do so responsibly. However, for some people, gambling can become a problem.

Help is available for people who feel they may need assistance in controlling their gambling. Free, independent and confidential services in each State offer counselling and support for gamblers and others who may be adversely affected by gambling. The telephone numbers for these services, which operate 24 hours per day, 7 days per week, are listed below.

NSW : Gambling Help Call 1800 858 858
Victoria: Gambler’s Help Line Call 1800 858 858
Queensland: Gambling Help Line Call 1800 222 050
South Australia:Gaming Helpline 1800 060 757
Tasmania: Gambling Helpline Call 1800 858 858
ACT: Gambling Care Call 13 11 14
NT: Gambling Help Line Call 1800 629 683

Self Exclusion

Self-exclusion is one of the tools people may use to support themselves through a gambling problem. Information on self-exclusion is available from the following sources:

Gaming – The self-exclusion program offered for gaming customers in Victoria’s pubs and clubs is administered by the Australian Hotels Association. Further information is available at www.ahha.com.au or by phoning the Self Exclusion Officer on 03 9654 3491.

Wagering – Tabcorp operates the Betcare self-exclusion program in all of its Victorian and New South Wales TAB agencies. Betcare is also offered in some pubs and clubs. Further information is available here.

Casinos – Further information about the Star City self-exclusion program is available here.

To obtain information about excluding from one of Tabcorp’s Queensland casinos, please contact the Duty Manager or Responsible Gambling Department at Treasury Casino and Hotel Brisbane 07 3306 8888 or Jupiters Hotel and Casino Gold Coast 07 5592 8100 or Jupiters Townsville 07 4722 2333.