Compliance with privacy legislation
This Privacy Statement describes the purposes for which we may collect, store, use and disclose your personal information. It generally applies whenever you give personal information to us when you use our products or services or when we do business with you. This Privacy Statement covers your dealings with any company in the Tabcorp Group.

Our hotel and casino properties (Star City, Jupiters Hotel and Casino Gold Coast, Treasury Casino and Hotel Brisbane, Jupiters Townsville Hotel and Casino) have additional information about their privacy policies and practices located on their respective websites.

This Privacy Statement describes how we will comply with our obligations under the Privacy Act 1988, including the National Privacy Principles.


Collection of personal information
Personal information is generally defined as information or an opinion that can identify a person. This information could include information such as your name, postal or email address, date of birth, image and financial details.

The type of personal information that we may collect from you will depend on the dealings you may have with us. For example, we may require more information about you to open a telephone betting account (e.g. passwords and production of identification documents) than we may require to enable you to enter a competition.

If it is reasonable or practical to do so, we collect your personal information from you directly when you use our products and services or enter into arrangements with us. Depending on the product or service that we provide to you, we may collect your personal information from third parties. If you are an agent who has, or is entering into, an arrangement to provide products and services on our behalf, we may also collect your personal information from credit reporting agencies.

We also have obligations to collect personal information under anti-money laundering and counter terrorism financing legislation.


Use of personal information
We operate a number of businesses which handle personal information.

The general purposes for which we may collect and hold your personal information (and share that information with related companies) are:

• to identify you;
• to provide you with the product or service that you have requested and any benefits you may subsequently become entitled to in relation to that product or service;
• to manage and administer a product or service to you on an ongoing basis;
• to protect your use of the product or service, and our ability to provide that product or service;
• if you are an agent who is entering into an arrangement to provide products and services on our behalf, to obtain a credit report from a credit reporting agency to assess an application for commercial credit;;
• to obtain a credit report or other information from a credit reporting agency or financial services provider to assess an application for any form of credit or payment facility which may be extended or offered to you; and
• to comply with any obligations that we may have under laws that apply to our business, such as preparing player activity statements.

Companies in the Tabcorp Group may use the information collected from you by one of the other companies in the Tabcorp Group.

We may also use the information we collect about you, including your use of our products and services, to keep you informed about our products and services where they are relevant to your continued use of those products and services or your preferences.

Information about the way and frequency with which you use our products and services may also be used by us for the purposes of quality control and to develop and improve the products and services that we are able to offer to you.


Disclosure of personal information
We may disclose your personal information where we are required to do so by law or where the disclosure is reasonably necessary to enforce the law. This may occur under the laws that apply to our business, for example, where a regulatory authority requests information from us. This includes obligations that we have under anti-money laundering and counter terrorism financing legislation.

So that we can provide you with new and better products and services, we may also disclose your personal information between companies in the Tabcorp Group.

In addition, there are circumstances in which we may disclose your personal information to another organisation for particular purposes that are important to help us to operate our business. These circumstances are described in detail below.


Sharing information with other organisations
We will not sell your personal information to other organisations outside the Tabcorp Group.

We will generally only give another organisation access to your personal information when the other organisation is providing services to us that help us to operate our business or to provide a service to you.

We require these organisations to agree to our Privacy Statement, meet strict conditions on the use of personal information, and to comply with the National Privacy Principles in the use, storage and disclosure of your personal information.

Such organisations are those that assist us:

• to provide, manage or administer the products and services that we offer. This includes service providers (such as mail house providers, printers and advertising agencies), postal services, call centres, customer research agencies and our advisers;
• to maintain, review, and develop our business systems, procedures and infrastructure, including testing or upgrading our computer software;
• with reviews of our business operations and structure;
• to collect outstanding debts; and
• with developing and planning new products and services.

We may also share your personal information with an organisation where we have obtained your consent.


Marketing
We will only send you information about upcoming events, promotions and new products and services if:

• you have indicated your consent to receiving such information; or
• such information is related to the purpose for which we originally collected your personal information.

Such marketing may be undertaken by one or more of the companies in the Tabcorp Group using your personal information.

You can contact us at any time to let us know that you no longer want to receive this information.


Surveillance of venues
The venues we own and operate, and those that are owned and operated by a third party under a licence by us, are subject to video surveillance for security reasons.

Our hotel and casino properties (Star City, Jupiters Hotel and Casino Gold Coast, Treasury Casino and Hotel Brisbane and Jupiters Townsville) have additional privacy policies and practices in relation to the disclosure and use of personal information collected by video surveillance.


Your privacy on the internet
We take care to ensure that any personal information you give us on the internet through one of our websites is protected and secure. We use cookies to protect and ensure the security of information that you give to us on our web sites. You should keep any passwords or access codes that you have confidential. They are used to control your access to our products and services and are important in helping us to maintain the security of your personal information and the integrity of our internet services.

We provide links to other websites. These linked websites are not under our control. We are not responsible for the conduct of organisations linked to our website. We suggest that you review the privacy policies of any linked sites that you may access from our website before disclosing your personal information on them.


Security of personal information
We will take reasonable steps to protect your personal information and ensure it is accurate and up-to-date. Your personal information is held on secure servers or in storage located in controlled environments. Our employees and service providers are required to maintain the confidentiality of any personal information held by us.


Access to and changing your personal information
You are welcome to ask for access to personal information that we hold about you. To do so, please write to us asking for the personal information you seek, and include your full name, address, account number (if relevant), and signature. A copy of your information will generally be made available to you within 30 days.

In the case of our hotel and casino properties, the procedures for accessing your personal information may be different. You should refer to the privacy statement for the relevant casino property for these details. You can access each property’s privacy statement from its website.

However, there are circumstances under the National Privacy Principles in which we are not required to give you access to personal information. We will let you know if one of these exceptions applies to your request.

If we intend to charge you a fee for us to copy the information you have requested, we will inform you of this cost before we provide the information to you.

If you find that your personal information is inaccurate or out-of-date, please let us know.

Each Tabcorp division is independently responsible for complying with privacy obligations and each has appointed a Privacy Officer as the key contact for questions and issues related to privacy. If you have a question, a complaint or need assistance in relation to privacy compliance please contact the relevant Privacy Officer via the details below:

• we are required to do so under a law that applies to our business, for example to comply with our obligations to maintain the security and integrity of our venues; or
• we have obtained your consent.

Situations in which we may collect sensitive information from you include:

• if you apply for a job with Tabcorp; or
• if you use our gambling venues, we may keep a record of criminal offences that you have committed, for example, where we are required to do this under laws that apply to our business.

Sending information overseas
We will only transfer personal information overseas:

• in circumstances where we are sure that the same principles that we apply will also be applied to the protection of your personal information overseas; or
• where we have obtained your consent to the transfer.

Changes in the future
We may change our Privacy Statement at any time and to notify you of this we will place an updated version of the statement on our website at www.tabcorp.com.au.


Additional information on privacy
For more information about privacy issues and the protection of privacy, visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.


Company e-mail addresses
Electronic addresses are published on our websites are for professional communications only and this is not an invitation to send unsolicited commercial e-mails that are not related to our business.