Responsible Gambling

Information,
Resources,
Customer
care,
Support.

Caring for people is at the heart of a sustainable business.

It's our goal to equip people with information and resources to help them make informed decisions about how they gamble.

We take responsible gambling seriously. More than simply following the letter of the law, we strive to actively minimise potential harm to customers.

This means working with our partners on initiatives such as education campaigns, self-exclusion programs, research and supporting counselling services.

Responsible Gambling

Primary prevention

This includes activities that aim to inform people so they can make the best choices for their individual circumstances. These initiatives include education campaigns and participation in Responsible Gambling Awareness Week.

Secondary prevention

This includes initiatives that actively communicate with customers and staff within gambling venues. We provide information about the operation of games and chances of winning, and educate staff on how to enforce Responsible Gambling Codes.

Safety net initiatives

These are in place to help people who have indicated a problem with gambling. These initiatives include self-exclusion programs and referral to counselling services.

Self-exclusion is one of the tools people may use to support themselves through a gambling problem.

Information on self-exclusion is available from the following sources:

Gaming – The Australian Hotels Association administers the self-exclusion program available to gaming customers in Victoria's pubs and clubs. Further information is available at www.ahavic.com.au or by phoning the Self Exclusion Officer on (03) 9654 3491.

Wagering – Tabcorp operates the Betcare self-exclusion program in all of its Victoria and New South Wales TAB agencies as well as in some pubs and clubs. Further information is available here.

Tips for staying in control of your gambling activity:

  • Set your financial limits. Be clear about them before you start to gamble. When you reach this limit, stop gambling.
  • Get a helper. Choose someone to call and support you if you are having problems with gambling.
  • Self-exclude. You have the right to exclude yourself from any gaming venue if you have a problem with gambling and want to cut down or quit.
  • Take a break. Gambling continuously without taking a breather can impact your judgement.
  • Don’t chase losses. Don’t try to win back lost money by placing bets you can’t afford.

Counselling and support

The vast majority of people enjoy gambling and do so responsibly. However, for some people, gambling can become a problem.

Help is available for people who feel they may need assistance in controlling their gambling. Free, independent and confidential services in each state offer counselling and support for gamblers and others who may be adversely affected by gambling.

Free, confidential help is available 24 hours a day, 7 days a week in every Australian state.

Queensland

Queensland
Gamblers Help
1800 858 858

Victoria

Victoria
Gamblers Help
1800 858 858

NSW

NSW
Gamblers Help
1800 858 858

South Australia

South Australia
Gamblers Help
1800 858 858

Tasmania

Tasmania
Gamblers Help
1800 858 858

Australian Capital Territory

Australian Capital Territory
ACT Gambling Counselling & Support Services
1800 858 858

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Northern Territory

Northern Territory
Gamblers Help
1800 858 858

Find out more about sustainability at Tabcorp